Intolerable queues at post office for R350 is a nightmare


Desperate Marishane and Masemola residents have voiced their frustration at having to stand in long queues for hours at their respectively local post office to access their R350 special covid-19 relief funds.

Monday saw scores of people at Masemola post office standing in a long queues in hope of getting R350.

Exhausted Masemola residents said they have multiple days been in those long queues without being assisted.

Residents said the system used to pay covid-19 beneficiaries was failing them.

“We arrived early but as you can see no one is moving we are luckily to be cut and forced to come back tomorrow to experience the same thing,” said one of the people who was in a line pointing some of the people who were sleeping just outside the queue.

He said when he arrives there at 4am, some people were already queuing but that does not guarantee them that they will get their much needed money.

Meanwhile in Marishane post office people described the service as a nightmare.

Covid-19 beneficiary, Pule Hlakole who was queuing as well said some people sleeps to avoid long queues. He however said they put their lives on risk because they might get attacked.

“Earlier I was chatting to someone here who borrowed transport money to come here and I am doubt if he will get assisted. So you can see that the moment he gets paid he will be left with nothing because he should pay debts,” said Pule.

 He wished if government could review the system to shirk the poor services at post office across Sekhukhune region. 

Other beneficiary, Lethabo Maloma, said they don’t have alternative but to stand in the long queues saying it was not by choice for them there during a pandemic. 

“I am frustrated because I came here twice to be told there’s no money or the lines were cut due to closing time.

Bongani Diako, South African Post Office spokesperson, said the covid-19 regulations had impacted the flow of business processes across many sectors

Diako said despite high numbers of covid-19 relief grant beneficiaries, branches are mainly allowed to accept a limited number of people inside at a given time.

He insisted that everyone who enters they premises are sanitised and their detail are recorded for contact tracing purposes should such a need arise

“Social distancing literally make queues  ‘visibly longer’,” he explained.

Thapelo Motseo

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